Gail and JoAnna's Real Estate Thoughts

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I'm Not Going to Blow Smoke Up Your You Know What!

This is a message to agents who call me looking for feedback on their listings...

 

JoAnna Siminerio

  • You call me for feedback and then give me an attitude when you don't like what you hear. 

  • You ask what my buyers thought and then insinuate they dont know what they are talking about, or worse, that they haven't been educated.

  • If you aren't looking for HONEST feedback, then don't ask me! 

  • If the house smells like cat pee... I'm gonna tell you (even though you already know!)

  • If the sellers are home, are annoying and get in our way...
    I'm gonna tell you.  If like the house, they also smell... I'll tell ya that too!

  • If the house is $100k overpriced and you ask me my opinion, I'll rip you a new one and tell you where I feel it should be priced. 

  • If there is a nuclear power plant in the back yard and you don't receive an offer from me, you can pretty much figure out the feedback for yourself.


JoAnna Siminerio

  • If I show the home at 3:00, do not call me at 4:00 asking for feedback.  That's annoying.  In fact, don't call me at all on the weekend for feedback.  Most often, I'm running around with buyers.  On the rare occasion I actually have the opportunity to spend time with my family on a weekend, the last thing I want to do is share feedback with you!  Call me on Monday or Tuesday or better yet, send me an email!  That will get you the fastest, most accurate response since I can pull up the listing and remember which house you are asking about.

  • If you send me one of those automatic emails looking for feedback and I give it to you, in all it's glory, DO NOT call me up screaming because your seller was copied and now thinks every realtor is the spawn of the devil!  I gave feedback to YOU to share with YOUR client, how you do that is your issue.

    JoAnna Siminerio


  • If my buyer's loved the house and are eager to write a contract and you call me for feedback, I will tell you they thought it was just ok and that the price is too high!  ;-)  LOL

 

Collecting and sharing feedback is a very important part of our job. 

But if it isn't honest, then it is useless. 

I'll stop talking now.

___________________________________________________________________________________

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JoAnna Siminerio, Weichert Realtors

JoAnna Siminerio
Weichert Realtors - Marlboro / Manalapan
732-598-6823 cell
732-536-4400 x116 (office)
JoAnna@JoTheRealtor.com
www.JoTheRealtor.com

Let's Connect!

Comment balloon 12 commentsGail Szeluga & JoAnna Siminerio • March 27 2011 10:44PM

Comments

 ROTFL 

Posted by Donne Knudsen, CalState Realty Services (Los Angeles & Ventura Counties in CA) over 8 years ago

Ok Joanna, tell us how you really feel.  LOL  Some days you just have to get stuff off your chest.

 

Posted by Donne Knudsen, CalState Realty Services (Los Angeles & Ventura Counties in CA) over 8 years ago

Believe it or not... most of these things happened today.

I must've gotten 4 feedback calls while I was out with clients.  When I finally got back to them, most of what I got was attitude.  Really annoyed me...

I call days like that "blog post fodder"  LOL

Posted by Gail Szeluga & JoAnna Siminerio, Fostering Community Spirit Through Real Estate (Weichert Realtors - Manalapan - Marlboro) over 8 years ago

If that's the response you received back from honest feedback -- shame, shame on the listing agents.  That would kinda negate the purpose of feedback to help enlighten the sellers as to issues.

Sue of Robin and Sue

Posted by Robin Dampier REALTOR®, Hendersonville & Western NC Real Estate Source (Coldwell Banker King) over 8 years ago

Hi Jo,

Good job.  A very useful post that all listing agents should consider sharing with their sellers the day they take the listing.  Sort of sets the expectation of things to come. 

Posted by Michael Dagner, Your Denver Homes Realty Expert (Brokers Guild Classic) over 8 years ago

JoAnna - Thank you for sharing very good quality information on listing a home. Excellent blog.

Posted by John Pusa, Your All Time Realtor With Exceptional Service (Berkshire Hathaway Home Services Crest) over 8 years ago

Sounds like the rantings of a mad woman to me! 

By the way, how did your clients like my listing over in Marlboro?   I want to hear only good things!  ; )

Posted by Tony Orefice, Realtor/Harrisburg NC,Concord NC (Wilkinson ERA/www.TonyORealtor.com) over 8 years ago

Good morning Joanna;  I hope you feel better now.  Sometimes you win and sometimes you don't.  Hope you day gets better.

Posted by Kenneth Cole, NYS Licensed Real Estate Salesperson (Weichert Realtors Appleseed Group, 2043 Richmond Ave. S.I.N.Y. 10314. office phone 718-698-9797, Appleseedhomes.com -) over 8 years ago

As you can tell... I'm a pretty straight shooter.  More often than not, my sellers appreciate that.  Of course, even I have to "gloss over" things every now and then when sharing feedback with my client.  I never expect another agent to treat me that way and I would have thought they wouldn't like me to treat them that way either!

I just sold a home that was "near" a busier road and has a treed lot.  Neither of these features should greatly impact market value.  But after a gazillion showings, when we kept getting the same feedback over and over, you realize it has to be priced in, even if I don't think it should.  If I didn't "listen" and "digest" the feedback, the house might still be on the market!

Posted by Gail Szeluga & JoAnna Siminerio, Fostering Community Spirit Through Real Estate (Weichert Realtors - Manalapan - Marlboro) over 8 years ago

JoAnna - just more evidence to support the adage, if you might not like the answer, don't ask the question. Feedback needs to be honestly given, but in an objective manner, and openly received, in an objective manner.

Posted by Mike Saunders (Lanier Partners) over 8 years ago

Agreed Mike!

Just a follow-up to this post... I showed approx 20 homes this weekend and I've gotten a number of requests for feedback this morning and EVERY agent has been professional, thoughtful and polite in their request and interpretation of my feedback!

What I difference a day makes... Is it that I am more receptive this morning or did getting that rant out of my system make me more tolerant? 

Either way, I'm happy to provide feedback!

Posted by Gail Szeluga & JoAnna Siminerio, Fostering Community Spirit Through Real Estate (Weichert Realtors - Manalapan - Marlboro) over 8 years ago

Hey Jo!

Great post!  What a lot of listing agents don't realize is that it's not important if the feedback is based in fact.  It is the PERCEPTION that is important.  If you hear it once, it is an opinion...if you hear it three times, it's an issue that needs to be dealt with...fact has nothing to do with it!

My brother and I do custom rehabs down here in Dallas and we do open houses every weekend like a religion.  Why?  So we can better understand what the consumer sees in the work.

 

BTW, we are old Jersey boys, as well.  Been in Texas since '72.  Last address was in your neck of the woods...in Holmdel just off 34.  Henry West was the builder.

All The Best!!

Posted by George Scott Stevens, Renaissance Realty Group Dallas, TX 214-458-1647 (http://www.renaissancerealtygroup.net) over 8 years ago

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